Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition you received it: unopened and in its original packaging, with no signs of damage or use. We rely on the original packaging to protect collectible items during return shipping — items returned without their original box/packaging may not be accepted, or may only be eligible for a partial refund at our discretion. You'll also need the receipt or proof of purchase.

Chase and Exclusive items are final sale and are not eligible for return due to change of mind — only for a defect, damage, or an error on our part (see "Damages and issues" below).

Items marked Not Mint or Damaged on our site are sold in the condition disclosed at the time of purchase. Because you were informed of that condition before buying, these items are not eligible for return based on the very condition that was already disclosed. They remain eligible for return if the item arrives in materially worse condition than what was described, or if you received the wrong item.

To start a return, contact us at mnacollectiblesnow@gmail.com. If your return is accepted: for a defect, damage, or an error on our part, we'll send you a prepaid return shipping label. For all other eligible returns (change of mind), you are responsible for the cost of return shipping. Either way, we'll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at mnacollectiblesnow@gmail.com.

Damages and issues

Please inspect your order as soon as you receive it. If an item arrives defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery at mnacollectiblesnow@gmail.com with photos of the item and its packaging, so we can evaluate the issue and make it right. Because collectible figures can be fragile in transit, photos of the outer shipping box are also very helpful in resolving carrier-related damage claims quickly.

Exceptions / non-returnable items

The following are not eligible for return:

• Items marked Not Mint or Damaged at time of purchase, when returned for that same, already-disclosed condition.
• Chase and Exclusive items, except in cases of defect, damage, or an error on our part.
• Gift cards.
• Any item not returned in its original packaging.

Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have (once the return is accepted) and make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method. Please note it can take some time for your bank or card issuer to post the refund.